Two Design Lovers redefines second-hand designer furniture with curated, sustainable pieces at accessible prices. As the business grew, logistics became a major challenge — shipping delicate, high-value items across Australia was complex and costly. That’s when Shipturtle stepped in, providing tailored shipping solutions, real-time tracking, and optimized routes. With Shipturtle managing logistics, Two Design Lovers could focus on curating stunning pre-loved pieces, while ensuring customers enjoyed a seamless, stress-free delivery experience.
Case Study
Everyday Living Made Aesthetic Through Purposeful & Sustainable Design
Key Metrics
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2400+ product listings
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330+ onboarded vendors
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C2C model implementation
IN CONVERSATION WITH
Deb & Emilia
Founder
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INTRO
There’s something special about finding a piece of furniture that already has a story — a coffee table with character, a designer chair that’s been loved before. That’s the magic of Two Design Lovers, an Australian platform that makes it easy and exciting to buy and sell pre-owned designer furniture. At its heart, it’s about more than just beautiful interiors — it’s about choosing sustainability without sacrificing style. For anyone who cares about thoughtful living, timeless design, and giving great pieces a second life, this is where it all comes together.
Two Design Lovers a pre-loved furniture marketplace powered by Shipturtle
“Building a custom website for our marketplace was no small feat. Shipturtle’s expertise made it possible to create a platform that supports both our vendors and customers — and it’s scalable for our future growth.”
Deb & Emilia
Founder
BRIDGING GAPS WITH SOLUTIONS
Challenge 1: Complex Logistics for Large, Pre-Owned Furniture
Shipping second-hand designer furniture isn’t like shipping standard retail products. Each item is unique — in size, shape, and fragility — which made managing deliveries across Australia both complicated and costly.
The Solution: Shipturtle provided flexible, customizable shipping rules that allowed Two Design Lovers to assign different shipping methods based on product size, weight, and location. This automation removed the guesswork and ensured the right courier was selected for each item.
Challenge 2: Disconnected Multi-Vendor Fulfillment
With multiple independent sellers on the platform, managing order fulfillment across vendors was messy. Coordinating shipping, tracking, and status updates often required manual intervention and back-and-forth communication.
The Solution: Shipturtle’s centralized dashboard streamlined all vendor order management in one place. Sellers could manage their own shipping workflows, and the Two Design Lovers team had full visibility across all orders — reducing delays and miscommunication.
Challenge 3: Lack of Real-Time Tracking for Customers
Customers buying premium, pre-loved furniture wanted reassurance — but the existing system offered limited tracking and unclear delivery timelines, leading to support queries and trust issues.
The Solution: With built-in real-time tracking and automatic customer notifications, Shipturtle gave buyers full visibility into the status of their orders. This boosted transparency and reduced inbound support requests.
Challenge 4: Manual Processes Slowing Down Growth
The team was spending too much time manually managing shipping tasks, from generating labels to coordinating pickups. It wasn’t scalable.
The Solution: By automating key logistics tasks — including label generation, courier assignment, and vendor communication — Shipturtle freed up valuable time for the Two Design Lovers team to focus on growth, partnerships, and the customer experience.
Challenge 5: Website Development and Platform Limitations
As Two Design Lovers began to grow, they needed a fully functional, scalable eCommerce platform that could handle everything from vendor onboarding to complex logistics — all while offering a seamless user experience for buyers and sellers.
The Solution: Shipturtle not only supported the backend logistics but also developed the entire website for Two Design Lovers — creating a custom multi-vendor marketplace built specifically around their needs. With built-in features like vendor dashboards, order management, shipping integrations, and a clean, user-friendly interface, Shipturtle delivered a platform that enabled the brand to scale with confidence.
Deb & Emilia
Founder
“Managing multiple vendors was becoming a challenge, but Shipturtle’s centralized platform brought everything together — helping us streamline operations and focus on what we do best: curating quality pre-loved furniture."
Deb & Emilia
Founder
IMPACT
- 30% Faster Order Fulfillment: Automated workflows and centralized vendor management significantly reduced processing and coordination time, allowing orders to move quicker from sale to doorstep.
- 60% Fewer Customer Support Queries: Real-time tracking and automated shipping updates gave customers peace of mind, resulting in fewer “Where’s my order?” questions and a smoother post-purchase experience.
- Seamless Vendor Onboarding & Growth: Shipturtle’s vendor dashboard made it easy to onboard and manage new sellers — helping Two Design Lovers expand their inventory and scale operations without increasing overhead.
- Improved Delivery Reliability: With smart courier assignment and integrated logistics, furniture arrived safer and on time, reducing the chances of damage, delays, or lost items.
- A Seamless, Scalable Platform Built for Growth: With Shipturtle developing the custom marketplace platform, Two Design Lovers was able to launch a site that not only looked great but functioned flawlessly — tailored specifically for high-value, second-hand furniture.
Making pre-loved furniture accessible, affordable & sustainable
THE RESULTS
With the foundation set through Shipturtle’s custom solutions, Two Design Lovers is now poised for even greater growth. The streamlined logistics, scalable platform, and improved user experience provide a solid base for expanding their marketplace, reaching more customers, bringing in more vendors, and delivering exceptional pre-owned designer furniture to homes across Australia. As the demand for sustainable living and conscious consumerism continues to grow, Two Design Lovers is ready to lead the way in transforming how we shop for furniture, creating a future where style, sustainability, and technology all come together seamlessly.
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