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You will need an account with Fedex and API credentials for accessing your account from ShipTurtle. Please reach out to your Fedex account manager for the same.

You will need an account with Bluedart and API credentials for accessing your account from ShipTurtle. Please reach out to your Bluedart account manager for the same.

You will need an account with Delhivery and API credentials for accessing your account from ShipTurtle. Please reach out to your Delhivery account manager for the same.

You will need an account with Ecomm Express and API credentials for accessing your account from ShipTurtle. Please reach out to your Ecomm Express account manager for the same.

Reach out to us at team@shipturtle.com. We will be most happy to evaluate the APIs for the shipping partner and integrate the same.

We are working on it, please drop us as text at team@shipturtle.com so that we can update you on the progress.

We are working on it, please drop us as text at team@shipturtle.com so that we can update you on the progress.

ShipTurtle lets you configure every vendor individually for whether they are a marketplace vendor or dropshipper. You can edit rights for them under the following broad heads – order flow, shipping, invoicing and product management. Reach out to us for more details or a demo.

Orders are split according to the vendors assigned to them in ShipTurtle. So if any order comprises of 2 products from Vendor A and 3 products from Vendor B, ShipTurtle will automatically create 2 sub-orders, one each for the vendors.

Shared order values like freight and discount are divided in proportion to the Product value of each sub order.

Yes, as a merchant you have the option for –

1. Asking vendors to configure their own courier partners in their ShipTurtle dashboard, create shipments and track.
2. Asking vendors to only input the tracking number against a shipment.
3. Generating shipping labels yourself for vendor shipments and share it with vendors

For each order you receive, ShipTurtle will calculate the commission and outstanding vendor payment. You can select multiple orders at a time and settle vendor payments.

At ShipTurtle, we have made several rules to assign Commission % to Products. You can set Commission at a Global, Category, Vendor or Product level.

Yes, Vendors can create their own products which go for approval to the merchant’s dashboard. Once approved, they will automatically get pushed to your ecommerce store.

Yes, as a merchant you have an option to enable a setting which will show a “Sell with us” page on your website. A vendor can input his details and you can approve or reject the Vendor within the app.

Yes, each Vendor can have their dashboard from where they can Process Orders, Create Shipments, Invoices, View Commissions and much much more.

You can create and ship manual orders by using ShipTurtle’s utility of creating multiple “Offline shops”. This is useful for cases like handling POS orders, processing shipments from your suppliers or managing any shipments outside your ecommerce store. Your manual orders can access the products and customers of your connected online shop. A bulk excel utility makes it easy to handle large number of orders.

No, ShipTurtle does not modify your online order in any way, all changes and cancellations need to be handled at your ecommerce store itself.

While processing an order, you can however add/edit various details like Tax, Package dimensions and shipping company.

ShipTurtle gives reports with a wealth of information. You can download orders at a product level with details like Taxation, Shipping status, Reconciliation of payments and overall order status.

You can create new customers within ShipTurtle. Customers from your ecommerce store can also be synced so that you can access they easily if needed for manual orders.

ShipTurtle does not cancel orders on your online store from its interface. You need to cancel it at from within your store itself. This is done to minimize editing of any of your store data from ShipTurtle.

Any order which you cancel in your store will however be tagged as CANCELLED in ShipTurtle also automatically.

Also, if you decide to “cancel” an order in ShipTurtle, it will simply get removed from our database and not change anything in your online store.

ShipTurtle has a “Bulk AWB” utility using which you can select 100s of orders at a go, choose shipping partners for them and generate shipping labels for them with a single click of a button and within seconds.

What’s more, in case you do not need to re-confirm your default shipping partner for orders, ShipTurtle also has a feature to auto-generate shipping labels as soon your get the order.

Yes, if your courier partner allows it, you can create multiple packages in the same shipment and track them using a common tracking number.

Errors happen, and you will often need to change your shipment details. In ShipTurtle, you can easily cancel a shipment and create a new one. Cancelling a shipment in ShipTurtle will also cancel it with your courier partner automatically, as long as the label has been generated in ShipTurtle itself. So, in case you have created the shipment elsewhere, assigned the tracking number to an order in ShipTurtle and then cancelled the shipment, ShipTurtle will not auto-cancel it at your courier partner’s end.

Yes, you can create a picklist for all orders planned for dispatch. Once labels are generated, you can generate a manifest to ease the pick-up process. ShipTurtle auto-splits manifests for different pick up locations and courier partners.

Once a manifest is generated, you can go to the Pickup Tab on the Order Processing page and schedule a pickup with your respective courier partner from within ShipTurtle itself.

No, at ShipTurtle we believe that it is most beneficial for you to have your own account with a preferred courier partner(s). We do not charge for any shipments, and you deal directly and only with your courier partner. However, in case you still prefer to use aggregators like shiprocket, shipstation etc., we can integrate with them and you can have the best of both worlds !

We provide you a best-in-class portal which integrates their APIs so that the hassle of creating shipments on different portals, tracking and reconciliation is taken away. This saves your team close to 10 mins per shipment and substantial cost savings due to features like Rate discovery, reconciliation and exception handling in undelivered shipments.

No, ShipTurtle does not charge for your shipments and their invoice will be raised by your courier partner / aggregator directly to you. We only charge a monthly subscription fee for using our application. There are no other hidden or variable costs.

For all the courier partners you configure in ShipTurtle, we automatically share the estimated cost of delivery for each order you want to process. This is dependent on –

1. Your negotiated rates with the courier partner
2. Zip codes of origin and destination
3. Type of service – Air, Ground etc.
4. Package weight and dimensions

Creating multiple shipments for the same order leads to many challenges in tracking, reconciliation, and accounting. We suggest that you set business rules in ShipTurtle to split your order into different sub-parts basis your vendors or warehouse locations. If this is not possible, it is best to cancel the existing order and raise multiple orders to replace it basis the desired split of shipments.

In some situations, courier partners give you a list of tracking numbers to use. Also, for exceptional cases you might want to create a shipment directly on a courier partner’s website but maintain the status of the order in ShipTurtle. We have a provision where you can update the tracking number against an order. You can also use the shipping label which gets generated for it. Furthermore, you can also input the courier partner so that we can track the shipment for you.

Tracking information is synced every hour. We also provide a direct tracking link to the shipping partner’s website so that in critical cases you can retrieve the latest info easily.

You can see the last time of tracking sync for a shipment in your order details.

ShipTurtle gives you the utility for updating tracking numbers for orders even if the shipping label is not generated within ShipTurtle. We also retrieve the tracking status for them and update the same in ShipTurtle.

This is especially useful in multi-vendor or drop shipment cases where your vendors/suppliers might want to generate labels at their own end and only pass you the tracking information.

If you are using a courier partner not integrated with ShipTurtle, drop us an email at team@shipturtle.com. We will be most happy to see if we can quickly integrate it.

In the time it takes us to integrate, we have two features to help you. The first is the ability to maintain a tracking link for your shipment within ShipTurtle. The second is a utility called “Manual tracking” where you or your vendor (in case of drop shipment) can manually change the shipment’s tracking status.

We normalize the tracking status provided by different shipping partners to our standard to make it easier for you. They are as follows-

1. Pending – Awaiting Shipment creation / Tracking information
2. Label Created – Shipping Label created, package awaiting pickup from the carrier
3. In Transit – Shipment picked up by the carrier and in transit
4. Out for Delivery – Shipment is on the last leg of its journey and is ready for pickup or out for delivery
5. Failed Attempt – Carrier attempted to deliver but failed, will retry again
6. Delivered – Shipment was successfully delivered to the customer
7. Returning – The Shipment could not be delivered and returning to origin
8. Returned – The Shipment could not be delivered and has returned to origin
9. Delivery Exception – Any delivery exception
10. Expired – Shipping label expired / no tracking info received since 30 days
11. Auto tracking u/a – Auto tracking is not configured for this shipping partner

Generating an invoice for your ecommerce order is a click of a button in ShipTurtle. The only thing you need to ensure is that the tax rates for your orders are maintained correctly. These can be added or corrected on the fly for each order also using conveniently placed pop-ups on the order processing User Interface.

ShipTurtle has a Bulk Invoice utility using which you can select 100s of orders at a go and generate invoices for them with a single click of a button and within seconds.

What’s more, in case you do not need to confirm an incoming order on your store, ShipTurtle also has a feature to auto-generate invoices as soon you get the order.

ShipTurtle’s invoice format automatically incorporates your company’s billing details and all customer and order related information. We also provide you ways to select your invoice numbering format (same as order number or a fixed running sequence with a prefix). Custom notes can be used to personalize your invoice and color can be selected to make it in line with your brand identity. You can also select whether you want a GST Invoice format (suitable for India)

Yes, ShipTurtle has a special configuration for creating GST invoices for ecommerce orders and maintains taxation at 3 levels – CGST, IGST and SGST – depending on your shipping and shipper zip codes. You simply need to click the setting in your ShipTurtle account to enable this.

Product sync happens instantaneously in ShipTurtle. Any product edit in the ecommerce store reflects within seconds.

You can add products individually or use our bulk upload facility.

You can toggle the same from ShipTurtle if for any reason you want to take the product off your website. Listing/Delisting works both ways which means that in case the status of the product on your store changes, it will reflect in ShipTurtle also.

You can maintain HS codes as well as tax% for all your products on ShipTurtle. These can also be assigned automatically from an HSN-Tax% master.

Inventory quantity is a two-way sync between your online store and ShipTurtle. This means that if you update your product inventory in ShipTurtle, it will get updated on your online store. Any changes on your online store will also reflect on ShipTurtle.

This setting is optional, if you disable it, ShipTurtle will only display inventory information from your store and not let you change it on ShipTurtle.

Product categories are automatically synced from your online store and can be also maintained in ShipTurtle.

For all your shipments created on ShipTurtle, we maintain a track of estimated costs and package weight. When your courier partner bills you for your shipments, you can upload the actual costs and weights on ShipTurtle.

The status of whether the freight cost is tallied, mismatch or pending will be updated against each shipment.

You have several options, you an use filters on the order processing page to view orders with a discrepancy. Different reports on the dashboard will also give you this information. Finally, you can also download an excel with the status of all orders.

ShipTurtle only seeks access where necessary. We follow international GDPR compliances which mandate strict measures to ensure data security. The data is also immediately deleted where not in use or if you choose to uninstall.

ShipTurtle needs read access on your orders and products to sync automatically and make your shipping automated.

We need write access to share the order fulfillment status back with your ecommerce store. You can choose to disable this option in ShipTurtle settings.

Once you install our app, a setup guide will help you through the entire process. You can process your first order by generating an invoice and shipping label within a few minutes.

You can change your plan at any time from within ShipTurtle. The order credits of your new plan get added to any existing credits you may have.

Please write to us at team@shipturtle.com. During working hours (9 AM to 6 PM Indian Standard Time), we typically respond within minutes. Our maximum turnaround time is 24 hours for any complaint.