Shipturtle Support

Need help with an issue?

Most of your questions can be answered in our knowledge base—simply search your query below. If you don’t find the answer you need, please raise a support ticket by filling out the form.

Before submitting your ticket, please ensure:

Add a proper, detailed description of the issue -
this will help reduce resolution time

Attach a Loom video or screenshots of the issue

Provide the relevant product or order number

After submitting your ticket, you’ll receive an invite to create your Shipturtle helpdesk portal account, where you can easily track your ticket’s progress.