This guide explains how to add the Ask a Seller block to your Shopify storefront and how messages from buyers are handled in the ShipTurtle app.
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How to Add “Ask a Seller” Block to Your Shopify Store
1. In your Shopify dashboard, go to Sales Channels → Online Store → Edit Theme.
2. On the theme editor page, click on “Home page” at the top.
3. Under the Home page section, navigate to Products → Default products.
4. On the left panel (under product information), find the Details dropdown.
5. Choose where you’d like to place the “Customer Chat” block, then click the “+” icon.
6. In the pop-up, select “Blocks & Apps”. Under Apps, locate and select “Customer Chat”.
7. Select “Customer Chat” — the block will now appear on your storefront for customers.
Once added, the “Ask a Seller” block will be visible to customers on your product listing (or wherever you placed it), enabling them to send a message to the seller/vendor.
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How Buyer Messages Are Handled
• When a buyer submits a message via “Ask a Seller,” the message will appear under Messages in the ShipTurtle app.
• Both the merchant (you) and the respective vendor (seller) will receive the buyer’s message — ensuring transparency and prompt response.
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What to Expect
• The feature enables buyers to directly contact sellers from product pages — improving communication and trust.
• Sellers/merchants can see and respond to these messages in the ShipTurtle dashboard, streamlining query handling and order conversions.
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Frequently Asked Questions (FAQs)
• Can I customize the position of the "Ask a Seller" block on the product page?
Yes, you can choose the location of the block when you add it to your product page. Simply select your preferred position during the setup process.
• How do I manage messages from buyers?
Once the "Ask a Seller" block is active, both the Merchant and the Vendor will receive the buyer’s messages in the Messages section of the ShipTurtle app.
• Can buyers ask questions about products that are out of stock?
Yes, buyers can still ask questions about any product, including those that are out of stock. The seller can provide updates or offer alternatives.
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If you’re stuck, reach us at team@shipturtle.com or open a ticket on the Support page.