A marketplace business model is a type of eCommerce platform that facilitates the end-to-end transactions between a seller and a buyer. The marketplace acts as an intermediary in the process.
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Typically, an online marketplace business model is classified into 3 types: that are business business (B2B), business-to-consumer (B2C), and consumer-to-consumer/peer-to-peer (C2C/P2P).
In the following sections, we will also be sharing other revenue-related marketplace business models for better reach and understanding.
The B2B marketplace model facilitates transactions involving business-to-business. There is no role for individuals. The B2B online marketplace acts as an intermediary between manufacturers, distributors, wholesalers, and suppliers as a whole.
B2B business models connect one business to another through a marketplace. A classic B2B online marketplace example is Walmart.
The B2C marketplace model facilitates transactions involving businesses and individuals. In this business, they sell their goods and services directly to consumers through an e-commerce platform that acts as an intermediary.
The business is required to offer an end-to-end shopping experience for the consumers. The best B2C successful marketplace model example is the Amazon e-commerce platform.
The C2C/P2P marketplace model involves transactions between individuals to individuals. Consumers themselves act as sellers and buyers in this online marketplace. Goods and services are initiated among peers or consumers as per their needs and requirements.
The best example is Uber cab services, where drivers accept consumers' rides based on consumer requirements. Riders and drivers use the C2C marketplace technique in this effective business model.
Before diving in, consider these essential building blocks that define successful platforms.
Knowing Your Market:
This is the golden rule for any marketplace model. Identifying your niche (vertical marketplace) or offering a broad range of products (horizontal marketplace) is crucial.
Geographical Scope:
Zomato (India) an online food delivery aggregator recorded the highest revenue (61% CAGR 2021 to 2023) in the online marketplace industry, followed by Bukalapak (58% CAGR), an Indonesian e-commerce platform, and Uber (47% CAGR) a USA based cab service provider.
Marketplace models based on revenue generation:
Marketplace models based on revenue generation:
Online marketplaces are evolving rapidly, with trends like hyperlocal focus, AI-powered personalization, social commerce integration, sustainability, blockchain technology, and AR/VR experiences shaping their future. These developments will make marketplaces more personalized, convenient, and sustainable.
Having understood the B2B, B2C, and C2C marketplace business models that operate under the fundamentals of vertical, horizontal, and global marketplace. Let us now have a detailed look into the 7 marketplace business models based on revenue generation.
There are many marketplace software that offer these revenue models. Here are the types of marketplace revenue models to consider as per your profit generation needs and requirements.
This is one of the most common forms of revenue-based e-commerce marketplace. The online marketplace platform provider charges a commission for every transaction made. This is a typical commission revenue model for businesses.
For example, if you order your food from Uber Eats, then the platform charges a fixed rate or a certain percentage of the transaction amount. The restaurant will pay the commission amount from your entire order amount. This model can give high-income profits to marketplace businesses with huge sales.
This subscription/membership model is often used as a very common form of online marketplace. In this, a subscription is required to access the goods & services offered by the marketplace. Both buyers and sellers may have to pay a certain amount to use the marketplace.
This model helps a gradual income growth and builds a trusted consumer community. A classic example is the Apple Music subscription or Spotify, OkCupid subscription plan. Once subscribed you have access to the premium membership benefits.
Another common marketplace business model, where it offers basic services for free and for added features and experience, charges a certain amount as a premium service. The subscription model may seem similar to the freemium model but both are different models.
One of the main features of this model is consumers can try a product or service before paying for the premium services offered. This model helps gain a larger consumer base due to the free basic services on offer. Some of the brands that use this online marketplace model are YouTube, Grammarly, Netflix, and so forth.
This marketplace model mainly requires a vendor, seller, etc to pay a certain fee for every product listing. The platform will charge an amount every time a seller lists an item for sale on the marketplace. If you use classified ads, then the listing fee marketplace model will suit you the best.
Listing fee models can help businesses earn a quick buck but huge listing fee requirements can slow growth rates. One of the best examples of this marketplace is Craigslist, which allows anyone to list anything they want online in return for a small fee or charge.
This is an online marketplace where companies put up featured product listing ads across the website, apps, or landing pages. The platform offers targeted ad listings for a price tag. This model offers higher visibility and higher chances of sale conversion on the marketplace.
A good example of the marketplace business model is Etsy and Zillow. While Esty offers commission-based marketplace business models, it also offers paid featured ad listings on their platform. Targeted listing ads can quickly help consumers find what they are looking for.
This marketplace model is generally used to gather contact information of consumers from other businesses. This model comes somewhere between the commission and listing models where a consumer lead is accessed for a paid amount. This business model is good for gaining new customers and profiting from them.
It is a good option for companies to invest as per their consumer lead requirement and make a profit out of them by selling targeted products and services. For instance, HomeAdvisor is a good example of this model case. Another example is Thumbtack which offers a B2C marketplace for skilled individuals and artists' requirements.
In simple terms, this mixed model uses every online marketplace technique to generate profits. Every model discussed above can be used as per the company's needs and demand. For every revenue-based strategy, this marketplace is used. This revenue generation has many funnels with reaching a larger consumer base and making higher sales.
Remember this model includes all B2B, B2C, C2C, commission, subscription, etc every revenue-based business model. A great example in this regard is Amazon Handmade and Amazon Pharmacy etc.
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Having given you a fair idea and dug into the marketplace business model landscape, it is time to learn the parameters to consider when selecting the right marketplace for your business model. There are quite a few of the important points to watch out for.
The online marketplace business model has become a significant tool for businesses to succeed in many ways. Not only will the businesses generate income but they also get customer data insights, target cross-border consumers, and so forth. However, every marketplace has its drawbacks and challenges like any other model.
Products listed on the marketplace can not guarantee seller success. Lack of consumer insights can lead to poor purchase rates. Therefore, a deep understanding of listing techniques and a willingness to adapt and change are crucial.
This includes a host of barriers like operational costs, advertising costs, and hefty platform fees. Every business or entrepreneur will have to add that extra effort and cost to launch an online marketplace that is attractive and appealing to consumers.
Trust cannot be built overnight among buyers and sellers. There is a consistent need for transparent policies, quality goods and services sold, safe payment methods, and secure consumer data.
Since many sellers and marketplaces are selling the same product or services, the competition here is very tight. This leads to product quality wars, pricing wars, and service qualities offered.
Every online marketplace has to lay down its own rules and regulations. Your vendors must follow these rules from time to time. Sudden changes to terms, conditions, and policies can drastically affect your business operation, sales, and profit. These rules and policies will be subject to location and the region's prevailing conditions.
Online marketplaces majorly rely on huge customer data and technologies to operate successfully. Any disruption in the technology and web data like hacking, data breaches, etc can devalue a marketplace and destroy customer loyalty towards the businesses and the online marketplace business models.
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Online marketplaces have revolutionized the way we shop and sell. As technology continues to advance, we can expect even more exciting developments in this space. Here are some trends shaping the future of online marketplaces:
1. Hyperlocal Focus
2. AI-Powered Personalization
3. Social Commerce Integration
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4. Sustainable and Ethical Marketplace
5. Blockchain Technology
6. Augmented and Virtual Reality Experiences
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