Introduction
The Shipturtle Messaging Module facilitates seamless, asynchronous communication between customers and vendors within the marketplace. By enabling this feature, merchants provide customers with two convenient access points to initiate contact: directly from the Vendor Profile Page or from an individual Product Page.
Important Note on Messaging Type: This is not a live chat solution. The system is designed for asynchronous message exchange, similar to email communication,.
Core Chat Functionality
The chat threads are fully integrated into the Shipturtle application, providing complete oversight and flexibility for the marketplace team.
Once a chat is initiated, the conversation is visible to both the Marketplace Merchant and the respective Vendor in their Shipturtle Dashboards. Either the Vendor or the Marketplace Merchant can easily reply to the customer, allowing for flexible support management.
Enabling Messaging via Vendor Profile Page
This method activates a general 'Contact Us' button on the vendor's dedicated profile page.
Steps:
- Add the Vendor profile page by following the steps here.
- On the Vendor Profile Page, the "Contact Us" button will automatically appear, allowing customers to initiate a chat.
Enabling Messaging via Product Pages
This option places the contact feature directly on the product they are viewing.
Steps:
- Follow the steps here.
Customer Workflow on Product Page
When a customer initiates a message from a Product Page, the system streamlines the communication:
- A chat window opens with a pre-drafted message template that includes the Product Name.
- The customer enters their specific question and submits the message.
- The resulting chat thread is automatically linked to the specific product ID for easy reference by the vendor and merchant.