Uninstalling Shipturtle
We will be sad to see you go. Do give us feedback; we will do our best to solve it.
In case you feel Shipturtle is unsuitable for your marketplace for any reason, we would be happy to schedule a call with Sharad Kabra (Founder at Shipturtle). With the experience of building over 1000 marketplaces, we are confident to successfully address your concerns.
If you must, Shipturtle can be uninstalled from Shopify.
It will cancel all active subscriptions. Any outstanding payments will be charged to your next Shopify invoice.
Note: If you are under a trial period, the trial will resume if you install the app again.
Pausing Shipturtle
We do not currently support pausing an account. However, customers can downgrade to the lowest plan to retain all data and settings while minimizing costs.
Refund Policy
1. Free Trial: All new customers receive a 14-day free trial when installing ShipTurtle. No payments are made if the application is uninstalled within the trial period. Once the trial ends, billing begins automatically unless the app is uninstalled before the trial expiry.
2. Subscription Billing Cycle: Billing starts at the end of the trial period. For example: If your trial ends on 15th September, your first billing cycle (15th Sept – 15th Oct) will begin, and the bill will be raised on 15th September. All bills are raised at the beginning of the billing period.
3. Upgrades and Downgrades: You can upgrade or downgrade your plan at any time. Charges are automatically adjusted by Shopify on a pro-rata basis.
Example: If you use a $100 plan for 15 days and then switch to a $50 plan for the remaining 15 days, your total charge will be $75. Shopify may first charge $100 and then issue a $25 credit for the downgrade. This process is managed directly by Shopify, and customers can view all adjustments in their Shopify billing section.
4. Uninstalling between a billing cycle: All bills are raised at the beginning of the cycle. Uninstalling the app before the end of a billing period does not entitle the user to a partial refund. This is in line with the common policy across all apps on Shopify. You can find the billing cycle date under Settings -> Subscriptions & Billing.
5. Data Retention on Uninstall: When an app is uninstalled, ShipTurtle retains data for 3 days as per GDPR compliance. After 3 days, all data is permanently deleted and cannot be recovered, even if the app is reinstalled later.
FAQs
- I haven’t logged in or used the app for a few months. Can I get a refund for that period?
ShipTurtle functions continuously in the background — syncing data, managing databases, sending emails, and ensuring vendor access — even if the merchant does not log in. Because the system operates regardless of user login activity, we cannot process refunds based on perceived non-usage.