As the Marketplace Owner or an admin user in ShipTurtle, you have access to a central dashboard where you can manage and monitor every aspect of your marketplace. The admin view brings critical insights and controls together in one place making it easier to operate efficiently and stay on top of key activities.
1. What You Can Access as an Admin
From the admin dashboard, you and your team can view and manage:
- Dashboard Analytics: Performance metrics and insights across all vendors
- Orders: All orders from every vendor in your marketplace
- Products: Full product catalogue from all vendors
- Vendor List / Directory: View and manage all vendors in one place
- Payouts: Track, manage, and release payouts due to vendors
- Messages: Customer and vendor communications in one messaging hub
- Settings: Configure global marketplace settings such as fees, shipping, and vendor permissions
Each section is designed to streamline your operations and give you control and visibility over your marketplace.
2. Full Operational Control
ShipTurtle gives merchants complete control over marketplace operations from a single admin view whether you choose to stay hands‑on or delegate tasks to your team.
Key Capabilities Include:
- Edit or Approve Products: View, modify, or approve products submitted by vendors including assignments to new or existing vendors.
- View All Orders: See the status of every order across your marketplace in one dashboard including pending, confirmed, ready to ship, and delivered.
- Generate Shipping Labels: Create shipment labels on behalf of vendors to support faster fulfilment or centralized logistics.
- Message Management: View messages from customers and vendors, and track communication to ensure timely responses.
- Payout Release: Release payouts after order delivery, track payment status, and manage transaction references for accurate records.
These tools help you maintain oversight and control whether you’re managing the marketplace yourself or using distributed teams.
3. Dashboard Analytics
The Dashboard Analytics panel provides you with high‑level insights into marketplace performance including:
- Total sales and revenue across all vendors
- Orders processed and fulfilment status
- Vendor performance summaries
- Key trend indicators to help with strategic planning
This gives you a real‑time overview of how your marketplace is performing helping you make informed decisions quickly.
4. Order Management
In the Orders section, you can:
- See all orders from every vendor in your marketplace
- Filter orders by status or vendor
- Track shipment status and fulfilment progress
- Process fulfilments on behalf of vendors if needed
This centralized view helps you manage both volume and operational details efficiently.
5. Product Control
The Products section enables you to:
- Review product listings from all vendors
- Edit or approve product details
- Assign products to vendors or reassign items as needed
This flexibility is especially useful if you want to maintain quality standards or ensure inventory accuracy across your marketplace.
6. Vendor Directory
From the Vendor List, you can:
- View a comprehensive list of all vendors
- Edit vendor profiles and contact information
- Enable or disable merchants as needed
- Track vendor performance and marketplace participation
This helps you maintain a well‑organized vendor ecosystem across your marketplace.
7. Payouts Overview
Within the Payouts section, you can:
- See payouts due to each vendor
- Generate payouts after order delivery
- Track payment status and reference numbers
This gives you control over vendor compensation and helps ensure accurate disbursements.
8. Messages & Communication
This section allows you to view the complete history of all announcements you’ve made. Additionally, if the “Ask a Seller” add-on is enabled, customer messages directed to specific vendors will be accessible under the Messages tab.
9. Global Marketplace Settings
The Settings area lets you configure:
- Commission and fee structures
- Shipping and fulfilment preferences
- Vendor permissions and roles
- Marketplace branding and display rules
Settings can be adjusted to support different business needs as your marketplace grows.
Summary:
The ShipTurtle admin view brings all essential marketplace controls into one unified interface. With complete oversight of orders, products, vendors, payouts, communications, and settings — you can manage your marketplace with confidence and efficiency. Whatever level of involvement you choose — whether high‑touch or mostly automated — the admin dashboard provides the tools you need to succeed.
If you’re stuck, reach us at team@shipturtle.com or open a ticket on the support page.