Shipturtle is a multi-vendor marketplace platform that runs as a Shopify app. It adds marketplace logic — vendor dashboards, product approvals, order splitting, commission tracking, and payouts — on top of your existing Shopify store without replacing any of Shopify's core functionality. Use it to turn a single-seller Shopify store into a marketplace where multiple vendors can list, sell, and fulfill independently.
Who this is for
- Merchant: The marketplace owner who installs Shipturtle, configures settings, onboards vendors, and oversees all marketplace operations.
- Vendor: Any seller who lists products and fulfills orders on the merchant's marketplace through the Shipturtle vendor dashboard.
- Customer: Buys on the merchant's Shopify storefront; sees a regular Shopify checkout experience.
What Shipturtle covers
Shipturtle handles the operational layer a multi-vendor marketplace needs but Shopify doesn't provide natively.
Vendor management — Invite vendors, set permissions, and give each vendor a private dashboard showing only their own data.
Products — Vendors submit products for merchant approval. The merchant controls what goes live on the storefront.
Orders — When a customer places an order containing products from multiple vendors, Shipturtle splits it automatically so each vendor sees only their portion.
Shipping — Connect to 200+ carriers or configure flat-rate rules. Vendors can generate their own shipping labels if you give them access.
Payouts — Track commission owed to each vendor, release payouts, and keep an audit trail per order.
Marketplace website — Configure vendor registration pages, vendor storefronts, and buyer-facing UI elements through your Shopify theme.
How Shipturtle and Shopify relate
Shipturtle starts where Shopify stops. Shopify handles your storefront, checkout, payment processing, and customer accounts. Shipturtle handles everything specific to running a marketplace: who sold what, how much commission is owed, which vendor fulfills which line item, and what each vendor can see or do.
Nothing in your Shopify store is replaced or duplicated. Products sync in real time between the two systems via webhooks, not periodic polling.
FAQs
Do I need a special Shopify plan to use Shipturtle? You need an active Shopify store on any paid plan. Some features — such as carrier-calculated shipping rates at checkout — require Shopify's Advanced plan or the Shopify plan with annual billing. Standard marketplace features work on all Shopify plans.
Can Shipturtle run alongside other Shopify apps I already have? Yes. Shipturtle coexists with other apps and does not interfere with apps that don't touch vendor or order-splitting logic. If you're migrating from another marketplace app, you can run both simultaneously during the transition.
Is there a limit on the number of vendors or products? Limits depend on your Shipturtle plan. See the Pricing page for current limits per plan.
Troubleshooting
Shipturtle isn't visible in my Shopify admin after installing. Go to Shopify Admin → Apps and check that Shipturtle appears in the installed apps list. If it's missing, reinstall from the Shopify App Store. If it appears but shows an error, contact team@shipturtle.com.
Vendors say they can't log in after being invited. Check that the invitation email didn't land in their spam folder. Credentials are sent automatically on invitation. If they still can't access, open User Management and resend the invite.
Related articles
- Different types of marketplaces supported by Shipturtle — understand which marketplace model fits your business before configuring.
- Shopify and Shipturtle — how the two platforms divide responsibilities.
- Onboarding — the step-by-step setup checklist after installing.
If you’re stuck, reach us at team@shipturtle.com or open a ticket on the support page.