The Make an Offer feature allows buyers to negotiate both price and quantity directly with sellers. This creates a flexible buying experience and helps convert hesitant customers. Sellers can approve, reject, or counter an offer, while merchants maintain full oversight throughout the negotiation process.
How “Make an Offer” Works
Buyers
Buyers can enter both a price and a quantity when submitting an offer. For example, a buyer may offer $80 per unit for 3 units. Once submitted, the seller is notified immediately. Buyers receive email updates whenever a seller approves, rejects, or counters the offer. If the offer is approved or countered, the buyer also receives a checkout link reflecting the negotiated price and quantity.
Sellers
Sellers receive an email containing product details, the buyer’s proposed price, and the requested quantity. They can respond in three ways:
Approve
The seller accepts both the price and quantity, and the buyer receives a checkout link with the approved terms.
Reject
The seller declines the offer, and the buyer receives an email notification.
Counter-Offer
The seller may propose a new price, a new quantity, or both.
Example: Buyer offers $80 × 3 units, seller counters with $90 × 2 units.
The buyer receives the updated checkout link and can accept or continue negotiating.
This workflow applies to both B2C and C2C seller portals.
Merchants / Admins
Merchants have complete visibility of all marketplace offers. They may approve, reject, or counter offers on behalf of sellers. This ensures negotiations remain fair and prevents delays if a seller is inactive.
Notifications & Communication
- Sellers receive immediate email alerts when a buyer submits an offer.
- Buyers are notified when sellers take any action—approval, rejection, or counter-offer.
- When the seller approves or counters, the email includes a checkout link showing the updated price and quantity.
This communication flow keeps both sides informed and helps maintain smooth, efficient negotiations.
Enabling “Make an Offer” (Add-On Required)
Step 1: Activate the Add-On
Go to Settings → Subscription & Billing → Add-Ons.
Find Make an Offer – $30/month and click Add to Plan.
Adding the Make an Offer Button on the Product Page (Shopify Only)
Once the add-on is enabled:
- Go to Shopify Admin → Online Store → Themes → Customize
- From the top dropdown, select Products → Default Product
- Open Template → Product Information on the left panel
- Click Add Block
- Choose Apps → Customer Chat
- Drag the block to your desired location on the PDP (recommended: below price or above Add to Cart)
Customizing the Make an Offer Popup
In the left-side editor, you can adjust:
- Background and button colors
- Make an Offer button title
- Popup title and notice text
- Submit button text
- Text box row height
Click Save to apply the changes.
Benefits of Make an Offer
Flexible Negotiation: Buyers and sellers can negotiate both price and quantity, improving satisfaction and increasing conversions.
Higher Conversion Rates: Personalized offers help convert undecided buyers.
Marketplace Oversight: Admins can intervene to ensure fairness and maintain smooth operations.
Enhanced Buyer Engagement: Negotiation encourages interaction and helps buyers reach quicker decisions.
FAQs
1. Can buyers negotiate both price and quantity?
Yes. Buyers specify both, and sellers may counter either value.
2. Do buyers need an account to submit an offer?
Not always. Guest buyers can submit offers if your storefront allows it.
3. Where do sellers respond to offers?
Inside the seller dashboard under the Offers section (both C2C and B2C portals).
4. How do buyers know when the seller replies?
They receive an email—either a direct message (for rejections) or a checkout link (for approvals or counter-offers).
5. Can merchants override seller decisions?
Yes. Merchants can approve, reject, or counter offers on behalf of sellers.
If you’re stuck, reach us at team@shipturtle.com or open a ticket on the support page.