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Fulfill Orders with Physical Product

Fulfill Orders with Physical Products

Fulfilling orders with physical products involves shipping the items to the customer. To complete the fulfillment process in ShipTurtle, you need to assign a warehouse, specify the weight of the items, and choose a shipper. Once these details are set, you can generate shipping labels, send invoices, and update the order status with just a few clicks.

1) New Orders

When you receive a new order, it appears in the “New Orders” tab. From here, you can take the following actions:

  • Confirm the order (mark it as ready to process)
  • Hold the order (pause processing)
  • Cancel the order (if necessary)

You can also perform the following tasks directly from this tab:

  • Generate shipping labels for the selected orders
  • Generate invoices
  • Send emails (order confirmation, shipping update, etc.)

2) Confirmed

Once an order has been confirmed in the New Orders tab, it moves to the Confirmed tab. This is where you will:

  • Process the order (prepare the product for shipping)
  • Generate shipping labels and invoices for the selected orders
  • Send emails (such as shipping confirmations)

3) Ready to Ship

After the order is confirmed, it will move to the Ready to Ship tab. Here, you can:

  • Create a manifest for the orders
  • Move the order to “In Transit” once the shipment is ready

The manifest groups orders together for easier processing with shippers.

4) Pick Up

In this stage, you manage the logistics for picking up the shipment:

  • Download manifests for all orders, each corresponding to a unique combination of Shipper X Pickup Address
  • Schedule pickup for the manifest (for the selected orders)
  • Cancel pickup if needed (for individual manifests)

5) In Transit

Once the order is handed over to the shipper, the status moves to In Transit. In this tab, you can:

  • Monitor the order’s progress through various stages, including:
    • Awaiting Pickup
    • In Transit
    • Out for Delivery
  • Track any updates provided by the shipper.

6) Exception

Orders that were not delivered will appear in the Exception tab. Orders may end up here if:

  • The shipper was unable to deliver the order.
  • The customer refused to accept the order.

You can refer to the Manage Exception section to view more details and take appropriate action.

7) Delivered / Returned

Once the order has been successfully delivered or returned, it will move to the Delivered or Returned tab. This is the logical endpoint for an order’s shipping journey. After completion, you can access analytics to reconcile:

  • Freight expenses
  • Payment receipts
  • Shipping Turnaround Time (TAT)

ShipTurtle’s automated tracking system, which is compatible with multiple shippers, simplifies this process.

8) RTO (Return to Origin)

Orders that are returned to the merchant's warehouse (due to delivery failure or other reasons) will appear in the RTO tab. This is where you can track and manage these returned orders.

9) Held

Orders that are placed on hold will appear in the Held tab. From here, you can either:

  • Fulfill the order (proceed with shipping), or
  • Move it back to the New Orders tab for further review

10) Cancelled

Orders that are cancelled will appear in the Cancelled tab. If you cancel an order in ShipTurtle, please note:

  • It will not cancel the order on Shopify automatically.
  • You must manually cancel the order in Shopify if you wish to ensure it’s fully removed from the system.

Summary of Key Actions

  1. New Orders: Confirm, hold, cancel, generate shipping labels and invoices, and send emails.
  2. Confirmed: Process the order and generate shipping labels, invoices, and emails.
  3. Ready to Ship: Create manifests and move orders to “In Transit”.
  4. Pick Up: Schedule or cancel pickups and manage manifests.
  5. In Transit: Track the order’s progress through various stages.
  6. Exception: Manage undelivered orders due to shipping issues or customer refusal.
  7. Delivered/Returned: Review completed orders and track shipping performance.
  8. RTO (Return to Origin): Manage and track returned orders.
  9. Held: Fulfill or move orders back to the New Orders tab.
  10. Cancelled: Handle cancelled orders and note that this does not affect Shopify.


If you’re stuck, reach us at team@shipturtle.com or open a ticket on the support page.