Shipturtle now allows you to trigger full order refunds directly from the order details page, similar to Shopify. This feature streamlines post-purchase management and helps you keep payouts, vendor commissions, and customer expectations in sync.
Steps to Initiate a Refund
- Go to the order module in your Shipturtle dashboard.
- Open the order you want to refund.
- Locate the refund option on the top pane of the order detail page.
- Click "Refund" to start the process.
- Enter the refund amount when prompted (cannot exceed the order value).
- Click "Refund" again to confirm and process the refund.
Important Considerations
- Sync delay: Once you submit a refund, please allow a few minutes for the new refund value to reflect in Shipturtle. Avoid triggering another refund on the same order before the first one has synced, to minimize processing errors.
- Order value restriction: You cannot refund more than the original order amount. Refunds are processed against the entire order value.
- Payout recalculation: After a refund is completed, be sure to recalculate your vendor/merchant payouts to ensure accurate settlements.
- One refund at a time: Do not attempt multiple refunds before the previous refund has fully synced.
Best Practices
- Always check order and refund statuses before taking action.
- Consult the latest payout sheet after any refund to verify all data is correct.
- For complex refund or payout scenarios, contact Shipturtle support for guidance.
For more details on order management and payouts, see related KB articles in the Orders and Payouts sections of the Shipturtle Knowledge Base.
If you’re stuck, reach us at team@shipturtle.com or open a ticket on the support page.