This article explains the Review Order Settings available in ShipTurtle and what each setting does. These settings control how orders behave across your marketplace and apply globally (for all vendors), unless overridden by vendor-level settings.
Navigation Path
Go to:
ShipTurtle Admin → Settings → Multi Vendor Settings → Order Settings
What These Settings Control
Using Review Order Settings, you can control:
- How orders move through statuses (manual vs automatic)
- What vendors are allowed to do (hold/cancel/returns)
- How orders are routed (vendor vs merchant warehouse)
- When vendors are notified
- Return window rules for customers
- Auto-confirmation rules for paid/COD orders
Order Settings (Explained Step-by-Step)
1) Auto fulfill digital orders
What it does:
Automatically fulfills digital orders and sends customers a download link for the digital file.
When it’s useful:
If you sell digital items and want fulfillment + delivery to happen automatically.
2) Automatically Move Orders to In-Transit on Fulfillment
What it does:
When a vendor marks an order as fulfilled in their store, ShipTurtle automatically updates the order status to In-Transit in the marketplace.
Why it matters:
Helps reduce manual status updates after fulfillment.
3) Enable Vendor Return Order Processing
What it does:
Allows vendors to accept or reject return order requests directly from their dashboard, while keeping the return flow consistent and all parties notified.
Important:
This is useful if you want vendors to manage returns instead of the admin handling every request.
4) Cancel on Shopify and ShipTurtle when item is canceled on ShipTurtle
What it does:
Controls whether cancellation in ShipTurtle also cancels the order in Shopify.
- If enabled: Canceling an order in ShipTurtle will automatically cancel the corresponding order in Shopify.
- If disabled: The order moves to the Held tab upon cancellation in ShipTurtle, and cancellation must be handled manually in Shopify.
5) Allow vendors to cancel orders
What it does:
Enables vendors to cancel orders from their dashboard.
6) Allow vendors to hold orders
What it does:
Enables vendors to hold orders from their dashboard.
7) Auto email vendors on receiving orders
What it does:
Automatically sends an order email to vendors immediately when a customer places an order on your website.
8) Route Vendor Orders to Merchant Warehouse
What it does:
Routes orders to the merchant’s warehouse instead of the vendor’s warehouse.
Use case:
When the merchant first receives products at their own warehouse (from vendors) and then ships them to the customer.
Order Routing Settings
9) Order Routing Settings (Main Rule)
What it does:
Orders must be confirmed before they are displayed on the vendor’s dashboard.
This helps you control which orders vendors see and process.
Optional routing checks (must be completed before routing)
a) Correct all errors in order (Product errors, Missing vendor/tax, Address errors)
What it does:
Routes orders only after errors are fixed, such as:
- Product-related errors
- Missing vendor or tax details
- Address errors
b) Generate shipping labels for orders
What it does:
Routes orders only after shipping labels are generated.
c) Generate invoices for dropship orders
What it does:
Routes orders only after dropship invoices are generated.
10) Return Window (Remaining days)
What it does:
Defines how many days a customer has to request a return after the order is delivered.
Example: If set to 7, a return request can be made within 7 days of delivery.
11) Override Customer’s Ship to address with Warehouse address
What it does:
If enabled, all incoming orders in ShipTurtle will have the Ship-To address set as the merchant’s default warehouse address.
Important:
Use only when you want all vendors to ship to the merchant’s warehouse instead of shipping directly to the customer.
Auto Confirmation of Orders
12) Auto Confirmation of Orders
What it does:
Automatically confirms orders that match selected criteria.
a) Confirm all Paid orders (optional tag condition)
- Confirms all paid orders that meet your criteria
- You can optionally restrict auto-confirmation to orders with specific tags
- Leaving the tag box blank typically confirms all paid orders
b) Confirm all COD or Partially paid orders (optional tag condition)
- Confirms COD/partially paid orders
- You can optionally restrict this to orders with specific tags
- Leaving the tag box blank typically confirms all COD/partially paid orders
c) Exceptions for Paid Orders
Define exceptions to prevent certain paid orders from being auto-confirmed.
d) Exceptions for COD or Partially Paid Orders
Define exceptions to prevent certain COD/partially paid orders from being auto-confirmed.
If you’re stuck, reach us at team@shipturtle.com or open a ticket on the support page.