Shipturtle allows merchants on the Enterprise plan to delete products while ensuring data safety through the Backup & Restore Products add-on. This feature protects against accidental deletions and enables quick recovery when needed.
Overview: Backup & Restore Products
The Backup & Restore Products add-on automatically creates a backup whenever a product is deleted. This ensures that merchants can restore deleted products within a limited time window without losing critical data.
What’s Included in the Backup
- Complete product details
- All meta fields
- Product images
- Variants and associated data
This gives merchants peace of mind while managing large or frequently changing catalogs.
How the Feature Works
- When a product is deleted, Shipturtle automatically creates a backup
- The backup is stored securely for 15 days
- After 15 days, the product is permanently deleted and cannot be restored
Important:
Restoration is only possible within the backup retention period.
Where to Find Deleted Products
To access deleted products:
- Go to Manage Products
- Click the 3-dot (⋮) menu on the top-right
- Select Deleted Products
Deleted Products Page
The Deleted Products page shows:
- All products deleted in the last 15 days
- Product name, vendor, and deletion details
Actions Available
- Restore Individual Products
Click the Restore icon next to a product - Restore Products in Bulk
Select multiple products and click Restore
Once restored, the product:
- Reappears in Manage Products
- Becomes available again on the merchant store (subject to product status)
If you’re stuck, reach us at team@shipturtle.com or open a ticket on the support page.