Shipturtle allows merchants to control how vendors add and edit products on the marketplace. By configuring product approval settings, merchants can ensure pricing accuracy, catalog consistency, and overall marketplace quality—while still enabling vendors to manage their listings efficiently.
Overview: How Product Approval Works
The product approval process follows a simple and transparent flow:
- Merchant defines approval rules
- Vendor submits a product or edits an existing product
- Merchant reviews and approves the submission
- Approved product goes live on the marketplace
Any product or edit involving fields marked for approval will require merchant action before becoming visible on the storefront.
1. Configure Product Approval Rules (Merchant)
Merchants can define what vendors can view or edit by navigating to:
Settings → Multivendor Settings → Product Settings
From here, merchants can:
- Allow or restrict vendor access to specific product fields
- Decide which vendor edits require approval
- Mark certain fields as mandatory while adding products
- By default all products adds/edits will come for merchant approval, merchants can change the setting to auto approval by following the same navigation.
2. Understanding Product Field Controls
Each product field (such as title, price, category, SKU, etc.) has three configurable options:
- View – Allows vendors to see the field
- Requires Approval – Sends the product or edit for merchant approval if the vendor changes this field
- Mandatory – Requires the vendor to fill the field before submission
Note:
If any field is marked Requires Approval, the product or edit will be sent to the Approve Products section for review.
3. Vendor Experience (Adding or Editing Products)
When vendors add a new product or edit an existing one:
- Fields that require approval are clearly marked with an icon
- Vendors are informed upfront that merchant review is required
- The product will not go live immediately if approval is needed
This ensures transparency and avoids confusion for vendors.
4. Product Submission & Visibility
After submission:
- The product or edits appear in the Approve Products section
- This section is visible to both merchants and vendors
- Vendors can track the approval status of their submissions
Once the merchant approves the product, it goes live on the merchant store (marketplace).
5. Merchant Review & Approval Actions
Merchants can manage approvals from:
Products → Approve Products
Available actions include:
- Approving submitted products or edits
- Editing product details before approval
- Rejecting or deleting products
- Adding remarks if changes are required
Both merchants and vendors can use remarks to collaborate and resolve issues quickly.
6. Vendor Konnect Products
Products added to the merchant store using the Vendor Konnect feature follow the same product approval rules. Any field marked for approval will still require merchant review before going live.
Best Practices
- Require approval for critical fields like price, category, and status
- Allow auto-approval for non-critical fields to reduce delays
- Use remarks instead of rejection to speed up corrections
- Periodically review approval rules as your marketplace grows
If you’re stuck, reach us at team@shipturtle.com or open a ticket on the support page.