Shipturtle's Tax Settings consolidates all tax configuration into a single, guided setup flow. Previously split across Shop Settings and Billing & Invoices, tax management is now handled in one place — covering your business model, tax source, VAT/GST configuration, and invoice format.
Navigation: Settings → Multi-vendor Settings → Tax Settings
1. How does your platform operate?
Choose the model that describes how your marketplace works. This determines who issues invoices to customers and how tax liability is assigned.
Marketplace (Agency Model)
The vendor is the Seller of Record. Vendors sell directly to customers; the marketplace earns a commission. Customer invoices are issued by the vendor.
Reseller / Dropshipper (Principal Model)
The marketplace is the Seller of Record. The marketplace sells to customers; vendors fulfill orders. Customer invoices are issued by the marketplace.
Note: Your SoR selection affects invoice direction, payout calculations, and how VAT/GST is reported across the platform.
2. Tax source
Choose how tax information enters Shipturtle for your orders.
Option A: Store sends tax info
Select this if your Shopify store is already configured to calculate and pass tax data. Shipturtle auto-detects product and shipping tax lines.
Option B: Shipturtle calculates tax
Select this if your store isn't passing tax data. Shipturtle calculates taxes internally with a toggle for tax-inclusive or tax-exclusive pricing.
Note: GST and VAT are available as add-ons. The relevant add-on must be active before the toggle can be enabled.
3. Invoice configuration
Once your business model and tax source are set, Shipturtle generates the correct invoice structure. Three invoice types are available to configure.
Invoice format
All vendor-marketplace invoices follow a consistent 3-page structure across all SoR and tax regime combinations.
Each invoice contains three pages:
- Page 1 — Invoice: Commission invoice (vendor SoR) or product invoice (marketplace SoR), with full tax line breakdown.
- Page 2 — Payout summary: Order value, marketplace fees, tax breakdown, adjustments, and final vendor payout (A − B − C).
- Page 3 — Order details: Line-by-line breakdown of all orders in the payout period.
FAQs
My store is on Shopify. Do I need to do anything extra for tax to work?
If your Shopify store is already configured for tax, select "Store sends tax info" — Shipturtle detects the tax lines automatically. You'll just need to confirm whether your store uses GST or VAT.
What happens if my store isn't sending tax data?
Select "Shipturtle calculates tax." You'll need the relevant GST or VAT add-on active, then configure rates and HSN codes (GST) or country rates (VAT) in the settings panel.
Can I use both GST and VAT?
Not simultaneously on a single marketplace. You select one tax system based on your operating region and store configuration.
Where do I set up HSN codes for GST?
A direct link to HSN Masters setup is available within the GST configuration section under Tax Settings.
Who sees the vendor-marketplace invoice?
These invoices are generated for the vendor and marketplace as part of payout processing. They are separate from customer-facing invoices, which are configured under Invoice Configuration.
If you’re stuck, reach us at team@shipturtle.com or open a ticket on the support page.