Vendor Sync Troubleshooting

This guide will help you address common vendor sync issues on Shipturtle when connecting with Shopify and WooCommerce stores and ensuring seamless order push functionality.

For Shopify Integration

1. "Not Managed" Quantity Field Issue
2. • If the "Connected Vendor Stores" tab shows "Not Managed" under the quantity field for any product, this indicates the vendor has disabled the "Track Quantity" option in their Shopify store.
   • Solution:
   • • Ask the vendor to enable the "Track Quantity" option for the affected products in their Shopify admin panel.
     • Steps for vendors:
     • 1. Go to Products in Shopify Admin.
       2. Edit the product in question.
       3. Under the Inventory section, ensure "Track Quantity" is checked.

For WooCommerce Integration

1. "Not Managed" Quantity Field Issue
2. • If the "Connected Vendor Stores" tab shows "Not Managed" under the quantity field for any product, it means the vendor has disabled the "Track Stock Quantity" option in their WooCommerce store.
   • Solution:
   • • Instruct the vendor to enable the "Track Stock Quantity" option for the product.
     • Steps for vendors:
     • 1. Log in to their WooCommerce Admin.
       2. Navigate to Products and edit the affected product.
       3. In the Inventory tab, ensure "Manage Stock?" is checked.
2. Webhooks Status
3. • Sync issues can occur if webhooks are disabled after a successful connection. Webhooks are essential for real-time updates between Shipturtle and the vendor's WooCommerce store.
   • Solution:
   • • Verify that webhooks are active:
     • 1. In WooCommerce, go to Settings > Advanced > Webhooks.
       2. Check the webhook status. It should be marked as Active.
       3. If the webhook is inactive, enable it or recreate it from Shipturtle's vendor sync settings.

For Order Push Functionality

1. Unmapped Products Not Pushed
2. • By default, unmapped products are not pushed to vendor stores unless explicitly allowed.
   • Solution:
   • • Enable the setting to push unmapped products:
     • 1. Go to Settings > Multi-Vendor Settings > Vendor Shop Sync Settings > Order Sync Setting in Shipturtle.
       2. Ensure the option to push unmapped products is enabled.

Best Practices for Avoiding Sync Issues

• Regularly communicate with vendors to ensure that their product and inventory settings align with Shipturtle's integration requirements.
• Encourage vendors to periodically review their store settings, especially after making significant changes to their product catalogs or inventory management methods.
• Monitor webhooks and sync settings proactively to ensure smooth operations.

By following these steps, you can minimize disruptions and maintain a seamless sync experience for your vendors.

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