WhatsApp Integration

‍How to Activate the WhatsApp Add-On

Follow these simple steps to activate the WhatsApp feature:

Step 1: Activate the WhatsApp Add-On

1. Go to Shipturtle App > Settings > Subscription and Billing.
   
   
2. Find the WhatsApp Add-On listed on the page.
   
   

1. Click Activate.
   
   
2. You’ll be redirected to Shopify — approve the subscription charges.
   
   

⚠️ Note: Activation of the module is mandatory to complete the integration.
‍

How to Integrate WhatsApp

Once the add-on is activated, proceed with the integration:

Step 2: Configure WhatsApp Integration

1. Go to Settings > Integration > WhatsApp.
   
   
2. Click Configure.
   
   

Step 3: Choose Your Integration Method

Under the Integration tab, you will see two options:

• Use Shipturtle’s Account to Send Messages
  
  
  • Messages will be sent using Shipturtle’s WhatsApp system.
    
    
  • You will be charged 1 credit per message.
    
    
  • Check out our plans for more information about WhatsApp credits.
    
    

• Use My Own WhatsApp Account
  
  
  
  • Integrate your own WhatsApp Business API.
    
    
  • Enter your Username and Password to authenticate your account.
    

Testing the WhatsApp Integration

Before going live, ensure everything works correctly:

1. Enter a valid Test WhatsApp Number in the configuration screen.
   ‍
2. Click Send Test Message to confirm that your WhatsApp integration is working properly.