The WhatsApp Integration Add-on allows Shipturtle marketplaces to communicate with customers and vendors directly via WhatsApp. It enables automated order updates, payment notifications, and important alerts in real time. This add-on helps improve customer engagement, reduce support effort, and deliver faster, more personalized communication through a familiar messaging channel.
How to Activate the WhatsApp Add-On
Follow these simple steps to activate the WhatsApp feature:
Step 1: Activate the WhatsApp Add-On
- Go to Shipturtle App > Settings > Subscription and Billing.
- Find the WhatsApp Add-On listed on the page.
- Click Activate.
- You’ll be redirected to Shopify — approve the subscription charges.
Note: Activation of the module is mandatory to complete the integration.
How to Integrate WhatsApp
Once the add-on is activated, proceed with the integration:
Step 2: Configure WhatsApp Integration
- Go to Settings > Integration > WhatsApp.
- Click Configure.
Step 3: Choose Your Integration Method
Under the Integration tab, you will see two options:
- Use Shipturtle’s Account to Send Messages
- Messages will be sent using Shipturtle’s WhatsApp system.
- You will be charged 1 credit per message.
- Check out our plans for more information about WhatsApp credits.
- Use My Own WhatsApp Account
- Integrate your own WhatsApp Business API.
- Enter your Username and Password to authenticate your account.
Testing the WhatsApp Integration
Before going live, ensure everything works correctly:
- Enter a valid Test WhatsApp Number in the configuration screen.
- Click Send Test Message to confirm that your WhatsApp integration is working properly.
If you’re stuck, reach us at team@shipturtle.com or open a ticket on the support page.